Customer / Farmer Care Executive

Job Summary

As a Customer Support Executive (Agri-Tech) at Khetpe, you’ll serve as the point of contact for farmers across Maharashtra to address and resolve issues. Your primary responsibility will be to help farmers effectively use the Khetpe app, log and resolve their queries, and bridge the communication between farmers and our product team. This role is ideal for someone who understands rural communities, has empathy for farmer challenges, and wants to make a real impact through technology-driven agricultural solutions.

Roles & Responsibilities

Farmer Interaction & Support

Handle inbound farmer calls and queries with professionalism and empathy

Provide assistance in Marathi and Hindi regarding app features, usage, and troubleshooting

Guide farmers through app onboarding and digital literacy support

Ensure timely resolution of farmer issues and maintain high satisfaction levels

2.Documentation & Reporting

Record all farmer interactions and categorize them as :

Bug reports

Feature requests

General inquiries

Agri-advisory questions

Suggestions / Feedback

Prepare daily / weekly reports summarizing key insights and recurring issues

Maintain structured data in CRM / Google Sheets or ticketing systems (training will be provided)

3.Coordination & Collaboration

Escalate unresolved or technical issues to the product or tech teams

Share farmer feedback with the internal teams to improve app features and services

Collaborate with field and operations teams to ensure consistent communication with farmer networks

Continuous Improvement

Contribute insights from field interactions to help improve user experience

Participate in periodic review meetings with product and operations teams

Support the setup and transition to WhatsApp and in-app chat support systems

Required Qualifications

1. Mandatory Requirements

Fluency in Marathi and Hindi (spoken and written) – essential for farmer communication

1–3 years of customer support experience, ideally in agriculture or rural service sectors

Understanding of agriculture / farming practices and rural farmer challenges

Excellent communication, patience, and empathy

Basic computer and smartphone literacy

Ability to learn and work with CRM / ticketing software (training provided)

2. Educational Background

Bachelor’s degree (preferred) in Agriculture, Agricultural Engineering, Rural Development, or a related field

3. Preferred Qualifications

Prior experience in agri-tech companies, farmer cooperatives, or agricultural institutions

Experience assisting users with low or varying digital literacy levels

Basic English for internal communication and reporting

Key Competencies & Skills

Strong interpersonal and verbal communication

Problem-solving and troubleshooting ability

High empathy and active listening skills

Organized and detail-oriented approach to documentation

Ability to manage high call volumes efficiently

Understanding of rural Maharashtra’s agricultural context

Collaborative mindset and willingness to learn new technologies

Working Conditions

6 days a week, with flexibility required during high-demand periods

May involve early morning or evening support hours to match farmer availability

Office-based role

About SWANSAT

SwanSat stands at the intersection of deep technology, precision intelligence, and social impact, uniting three powerful verticals to transform how nations, businesses, and communities make decisions.

At our core is SwanSat, a leader in satellite and geospatial intelligence. We harness cutting-edge SAR, optical, and thermal data, enhanced with advanced AI / ML algorithms, to deliver unmatched insights for agriculture, disaster management, defense, and climate resilience. Our technology doesn’t just observe the world — it predicts, protects, and empowers.

Through KhetPe, our AgTech powerhouse, we place the world’s most accurate crop intelligence directly into farmers’ hands. From hyperlocal weather forecasts and irrigation advisory to yield prediction and market linkage, KhetPe is building a future where every farmer can increase income, reduce risk, and sustainably grow. It’s precision farming, scaled to millions, without the guesswork.

Together, SwanSat is more than a business — it’s a platform for transformation. We operate at the scale of nations, with the agility of a startup, and the integrity of a mission-driven team. From space to soil to security, our vision is bold : to deliver predictive intelligence that changes outcomes before crises strike, and to enable prosperity where uncertainty once ruled.