Site Reliability Engineer

Our client is seeking a Site Reliability Engineer I to join their growing technology operations team. This role is ideal for someone passionate about system reliability, incident response, and cross-team collaboration in a large-scale cloud environment.

What You’ll Do

• Act as the first point of contact for all customer-affecting issues.
• Drive and manage the resolution of technical incidents.
• Ensure proper incident management processes and completion of post-mortems.
• Provide consistent and clear communication to management.
• Respond to Zabbix alerts and perform regular monitoring, taking direct action or escalating as needed.
• Ensure smooth handoff of escalations.
• Maintain pod health across all sites, including defining pod alerts in Zabbix.
• Perform daily filesystem checks for pods.
• Troubleshoot advanced technical issues for DC Technicians (pods, deployments, migrations, Ansible playbooks).
• Identify and escalate potential network issues.
• Handle Vault pre-deployment configuration, testing, and migration monitoring.
• Document and automate daily operational tasks.
• Provide network IP documentation for upcoming deployments.
• Monitor server farm releases / updates and escalate issues when necessary.
• Participate in on-call rotation.
• Support TechOps team members with tasks as needed.
• Recommend improvements to enhance productivity.
• Work outside normal business hours as required (weekends, holidays, evenings).

Requirements

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