Oracle Product Lifecycle Management : Service Engineer

Provide L1 support for Oracle Cloud PLM-Product Development (PD) / Product Data Hub (PDH)

• Hand-on experience with Oracle Fusion product life cycle configurations, and customization management and support
• Perform API integration testing, configuring Oracle PDH application components
• Deliver post-production support / hypercare service
• Create custom reports using Oracle tools
• Perform Root cause analysis on recurring issues
• Execute Agile data migration processes
• Conduct quarterly configuration and patch validations / testing
• Analyze and prioritize support requests involving Oracle Fusion product life cycle configurations and customizations issues
• Perform initial assessment and customization component failures
• Coordinate post-production support / Hypercare requests
• Triage issues related to custom reports using oracle tools
• Manage incidents tickets for Agile data migration challenges
• Track and prioritize quarterly configuration and patch validations / testing requests Requirements :
• 5+ experience with Oracle Cloud PLM solutions
• Strong understanding of product lifecycle management principles
• Proficiency in Oracle PDH application configurations
• Knowledge of API integration and testing methodologies (patch testing)
• Experience with custom reports development using oracle tools
• Background in Agile data migration techniques
• Ability to validate and test system configuration and patches
• Excellent troubleshooting and problem solving skills
• Strong communication abilities with both technical and business stakeholders