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Customer Success Manager - Pilot Accounts
ApnaBengaluru, KA, IN30+ days ago
Job type
- Remote
- Quick Apply
Job description[Joint responsibility] Help BD in coordination w / recruiters to track hiring outcome and lead processing status Document pilot outcomes - funnel status, what went well and what didn't? and periodically share updates w / product, growth and enterprise team for strategic decisions.
KRA / KPI :
- [Primary - 90%] Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes - % pilots conducted as per SOP, % successful pilots, Quality of documentation
- Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from client etc.)
- Understand hiring requirement and post jobs, use DataBase, design and run banner to drive FF
- Coordinate w / product incase of low FF, relevancy issues and implement action items e.g. English marker, Banner >
Tally page, FF RCA of jobs
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Account Manager • Bengaluru, KA, IN
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