Customer Success Manager - Pilot Accounts

KRA/KPI:

1. [Primary - 90%] Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes - % pilots conducted as per SOP, % successful pilots, Quality of documentation
1. Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from client etc.)
2. Understand hiring requirement and post jobs, use DataBase, design and run banner to drive FF
3. Coordinate w/ product incase of low FF, relevancy issues and implement action items e.g. English marker, Banner > Tally page, FF RCA of jobs
4. [Joint responsibility] Help BD in coordination w/ recruiters to track hiring outcome and lead processing status
5. Document pilot outcomes - funnel status, what went well and what didn't? and periodically share updates w/ product, growth and enterprise team for strategic decisions.