Infrastructure Project Manager

The Project Manager role in Talogy’s global Tech Ops team leads complex, cross-functional projects with a focus on infrastructure, software development, and client implementations. This role combines technical project leadership with client-facing responsibilities, ensuring successful delivery of strategic programs that meet both internal and external stakeholder expectations. Across multiple projects at a time, this includes supporting colleagues across departments with scoping and understanding the requirements to be managed, designing elements of project management, and providing support to clients and colleagues through implementation of a project.

This is a full-time, permanent position, flexible from Monday to Friday during UK working hours.

Role Responsibilities

• Developing a working knowledge of Talogy solutions and platforms.
• Leading strategic infrastructure, development, and client-facing implementation projects from initiation through delivery.
• Working with clients and colleagues to develop project “scope of work” plans and documentation.
• Collaborating with DevOps, IT, and engineering teams to define technical requirements and project scope.
• Facilitating technical planning sessions and sprint reviews with cross-functional teams.
• Preparing project reports for project status meetings as required.
• Developing and maintaining integrated project plans, including resource allocation, risk management, and milestone tracking.
• Identifying, tracking, monitoring, and communicating on project-related issues, scope changes, variances, and contingencies.
• Acting as the primary point of contact for clients during technical project delivery and managing expectations and communications.
• Acting as a liaison between clients, colleagues, and external stakeholders (e.G., vendors, associates, contractors).
• Ensuring alignment with enterprise architecture, security standards, and compliance requirements.
• Maintaining strong customer relationships by handling questions, concerns, and feedback with speed, accuracy, friendliness, and professionalism.
• Providing mentorship and guidance to junior project managers within the PMO.
• Monitoring and reporting on project KPIs, budgets, and timelines to senior leadership.
• Driving continuous improvement in project delivery methodologies (Agile, Scrum, Waterfall). While supporting change management and communication strategies for technical rollouts.
• Working to ensure project plans deliver against SLAs and KPI expectations regarding costs, schedules, quality, and customer satisfaction.
• Following processes around documentation of client work and interactions using tools such as Smartsheet, Jira and OpenAir.

Knowledge, Skills and Experience Requirements