Operations Executive

Company Description :

IncBuddy is redefining corporate and holiday travel management through innovation, technology, and service excellence.

We specialize in delivering seamless travel experiences — from flights, hotels, and visas to insurance, transfers, and holiday packages

Role Description :

Role : Operations Executive (Full-time)

Location : Bangalore

Key Responsibilities :

• Manage and process bookings for domestic and international flights, hotels, buses, travel insurance, and visas.
• Provide exceptional customer support to corporate clients, handling queries efficiently and professionally.
• Coordinate with vendors and suppliers for ticketing, refunds, reissues, and service-related requests.
• Handle additional client requests such as web check-ins, seat preferences, meal selections, baggage, and wheelchair assistance.
• Ensure compliance with all Service Level Agreements (SLAs) and maintain high-quality standards.
• Maintain accurate daily transaction records, reports, and updates on internal tools.
• Assist in training the team on self-booking tools and other operational systems.
• Manage client escalations promptly and ensure customer satisfaction.

Qualifications :

Skills Required

Word, Galileo, Sabre, Powerpoint, Excel, gds systems , Ms Office, Amadeus