Sr. Insurance Associate

Country

India

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

16-Oct-2025

Job ID

13135

Description and Requirements

Insurance Associate

Position Title : Sr Associate

Reports to (Responsibility Level) : Assistant Manager

Supervises : NA

Location : Jaipur

Global Grade : GG 8

Complexity :

PID / s Load Mapping :

Position Summary

Working within the Customer Service team supporting our Individual Protection business line, this role is responsible for delivering an exceptional customer service and is the first point of contact for our existing customers and advisers regarding claims queries and admin.

The role consists of completing claims administration tasks following a customer, advisor, or internal request. This includes but not limited to, issuing, and reviewing claim forms, registering new claims, and setting reserves, manage claims queries and chasing information. These will include reinforcing the product features and creating an environment to maximize retention opportunities by understanding customer circumstances, identifying, and supporting vulnerable customers, managing dissatisfactions / complaints, and working well as part of the wider team.

Job Responsibilities

Customer Service :

• Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post.
• Answer queries, update policies, make necessary amendments and manage payment schedules.
• Responsible for complying with customer data protection checks.
• Handle all interactions with professionalism and empathy.
• Maintaining accurate file records of all actions taken.
• Respond to customer objections and demonstrate excellent problem-solving skills.
• Follow processes to address customer and advisor requests – e.g., direct debit queries / changes, personal detail amendments, policy changes, etc.

Claims :

Others :

Education, Technical Skills & Other Critical Requirement

Education

Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience

(In Years)

Candidates should have a strong background in customer service and / or administration with 1-3 years' experience.

Demonstrate a strong customer focus, with passion for ensuring the customer receives the right support and solutions

Technical Skills

Excellent written and verbal communication skills (verbal communication limited with UK Ops Team)

Excellent customer service skills.

Excellent inter-personal skills, with the ability to liaise with people at all levels.

Ability to work efficiently with good attention to detail.

Accurate and able to demonstrate a high level of organization.

Ability to multi-task and priorities workload.

Self-motivated, enthusiastic with a 'can do attitude'.

Good team player with the ability to work on own initiative.

A good understanding of compliance, legal and FCA regulations (full MetLife Corporate training will be provided)

Other Critical Requirements Like Voice / Non-Voice for Insurance Ops

Non-Voice

Rule & non-rule-based decision making, domain knowledge, extensive customer communication (Email only)

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us