Senior SAP CRM Functional Consultant

Job Overview :

We are seeking a highly skilled

SAP CRM Consultant

with 5–7 years of hands-on experience in SAP Customer Relationship Management. The ideal candidate should have strong expertise in

SAP CRM functional configurations ,

integration with SAP ECC / S4HANA , and a clear understanding of business processes related to

Sales, Service, and Marketing .

You will work closely with business stakeholders and technical teams to deliver end-to-end CRM solutions that enhance customer engagement and operational efficiency.

Key Responsibilities :

Analyze business requirements and translate them into functional specifications within SAP CRM.

Configure and customize

SAP CRM modules

(Sales, Service, Marketing, Web UI, Middleware, etc.).

Manage

CRM master data , partner functions, organizational management, and transaction types.

Integrate SAP CRM with

ECC / S / 4HANA

and other systems (e.g., SAP BW, SAP PI / PO, SAP C4C).

Support the design and development of custom enhancements, user exits, and BAdIs.

Perform system testing, user acceptance testing (UAT), and assist in go-live support.

Troubleshoot functional and integration issues and provide production support.

Work collaboratively with cross-functional teams including ABAP developers, BASIS, and business users.

Prepare functional documentation, user manuals, and conduct end-user training.

Required Skills & Qualifications :

Bachelor’s degree in Computer Science, Information Technology, or a related field.

5–7 years of experience as an

SAP CRM Functional Consultant .

Strong experience in

CRM Sales, Service, and Marketing

modules.

Experience in

CRM Web UI configuration

and

Middleware (BDoc, Data Exchange, Replication Models) .

Understanding of

SAP ECC SD / MM integration .

Exposure to

SAP CRM on HANA

or

SAP S / 4HANA Customer Management

is an advantage.

Good knowledge of

Business Partner management ,

Action Profiles , and

Partner Determination .

Excellent analytical, communication, and client-facing skills.

Nice to Have : Experience with

SAP C4C (Cloud for Customer)

or

SAP Sales & Service Cloud .

Knowledge of

Fiori apps

and

SAP BTP integration .

SAP CRM certification is a plus.