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Conversational AI Developer

Conversational AI Developer

Infinijith Apps & Technologies Pvt LtdAligarh, IN
1 day ago
Job description

Experience : 3 – 6 Years

Location : Bangalore / Coimbatore / Remote

Department : Engineering

Employment Type : Full-Time

Role Summary

We are seeking a Conversational AI Developer & Tester who is passionate about creating intelligent, natural, and human-like voice and chat experiences.

You will design, develop, and test conversational flows for voice-first and chat-based customer interactions , leveraging modern Conversational AI platforms such as Dialogflow CX, Rasa, Cognigy AI, Amazon Lex, Kore.ai, or IBM watsonx Assistant .

Candidates with prior exposure to VXML-based IVR systems and real customer projects will be given preference.

Key Responsibilities

  • Design, build, and test end-to-end conversational experiences for voice and chat channels across multiple AI platforms.
  • Translate product and user requirements into intuitive dialogue designs and interaction flows .
  • Collaborate closely with product managers, conversation designers, and customer teams to refine user journeys and ensure smooth voice UX.
  • Leverage NLP and ML concepts to improve intent accuracy, entity extraction, and contextual conversation management.
  • Integrate conversational bots with APIs, backend systems, and telephony platforms (e.g., Genesys, Twilio, Amazon Connect).
  • Conduct functional and user testing, analyze conversation logs, and iterate designs for continuous improvement .
  • Prepare and maintain technical documentation, test plans, and version-controlled flow artifacts .
  • Stay updated on emerging trends in Conversational AI, LLMs, and Generative AI integrations .

Required Skills & Qualifications

  • 3+ years of hands-on experience developing or maintaining bots on at least one major platform

    • (e.g., Dialogflow CX, Rasa, Cognigy, Amazon Lex, Kore.ai, IBM watsonx Assistant).

  • Strong grasp of Natural Language Processing (NLP) fundamentals and intent-entity modeling .
  • Experience in voice-based bot development or IVR modernization projects.
  • Ability to translate conversation design wireframes or scripts into executable bot flows.
  • Proficiency in integrating bots with APIs, webhooks, or backend data sources .
  • Familiarity with VXML , telephony integration , or contact center systems (advantage).
  • Strong debugging, testing, and conversation tuning skills.
  • Excellent communication and collaboration skills, especially in customer-facing contexts.
  • Bachelor’s degree in Computer Science, IT, Electronics, or related discipline (or equivalent experience).

    • Preferred / Nice-to-Have

  • Exposure to Generative AI / LLM-based assistants (e.g., OpenAI, Vertex AI Agent Builder, LangChain).
  • Understanding of analytics, conversation metrics, and A / B testing for performance tuning.
  • Familiarity with JSON, RESTful APIs, and Python or Node.js scripting for automation.
  • Prior experience in voice UX testing and tuning ASR / TTS parameters.

    • What We Offer

  • Competitive compensation and benefits package.
  • Opportunity to work on cutting-edge Conversational AI & Generative AI solutions .
  • Collaborative, inclusive, and innovation-driven environment.
  • Flexible work options (remote-friendly).
  • Continuous learning opportunities, ownership, and career growth pathways.
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