AI Healthcare Performance Specialist

Company Description

Voicecare AI is a Healthcare Administration General Intelligence company specializing in Revenue Cycle Management (RCM) and back-office automation. Our mission is to improve access, adherence, and outcomes for patients and the healthcare workforce through generative AI technology. VoiceCare AI operates with security and compliance at its core, being SOC 2 Type II attested and HIPAA compliant. This position offers a unique opportunity to shape the future of AI-driven healthcare and make a meaningful impact on the healthcare workforce. The company has raised $4.54M from Mayo Clinic, Caduceus Capital, Bread & Butter ventures, and others.

Learn more at voicecare.Ai.

Role Description

This is a full-time hybrid role for an AI Healthcare Trainer / Caller in Bangalore. We are hiring multiple roles.

As an AI Healthcare Trainer, you will play a pivotal role in designing and assisting the Voicecare AI system in completing verification, prior authorization, claims, and other administrative healthcare phone calls through our proprietary platform. You will collaborate closely with the AI, operations, and engineering teams to train and improve the platform’s performance, ensuring accurate healthcare data collection and compliance with industry standards.

Key Responsibilities

• Train and guide the Voicecare AI system to complete healthcare-related phone calls (e.G. insurance verification, prior authorization, claims). Conduct human-in-the-loop calls as needed.
• Analyze AI call performance, identify improvement areas, and provide structured feedback for better accuracy and compliance.
• Partner with engineering and operations teams to refine workflows and enhance conversational performance.
• Maintain and update data, documentation, and best practices for ongoing AI development.
• Monitor call metrics and ensure high quality assurance across all AI-driven interactions.

Qualifications

Why This Role Matters