Salesforce Consultant - Sales Cloud / Agentforce

Description :

Work Location : Remote

Shift Timing : US Shift

Experience Required : 4+ Years

Salary Range : 2030 LPA

We are hiring a Salesforce Consultant with strong expertise in Sales Cloud and AgentForce. The ideal candidate will be responsible for implementing AI-driven CRM solutions, ensuring secure, scalable, and compliant Salesforce deployments. The role includes working with business users, technology teams, and digital environments to create intelligent automation and end-to-end AI agent & Responsibilities :

• Handle Salesforce administration and development in production environments with focus on Sales Cloud configurations, automation, and customizations.
• Implement secure CRM environments using Profiles, Permission Sets, Role Hierarchy, and Sharing Rules.
• Lead and contribute to full lifecycle Salesforce AgentForce implementationsfrom requirement gathering and design to development, deployment, and support.
• Configure and deploy AI agents (Sales Coach, SDR, Copilot) using Agent Builder and Actions.
• Design and maintain effective prompt templates aligned with Responsible AI and reasoning-based solution frameworks.
• Define safety standards, AI governance frameworks, compliance guardrails, and monitoring strategies for AI-based implementations.
• Utilize the AgentForce reasoning engine, topics, and custom actions to build intelligent workflow automation and improve business productivity.
• Work with Salesforce Data Cloud to apply RAG (Retrieval Augmented Generation), data grounding, retrievers, and data libraries for improved AI inference accuracy.
• Integrate AgentForce with CRM data sources, digital channels, and third-party APIs to enable smart automation workflows.
• Use Apex, Salesforce Flows, and workflow automation to build scalable orchestration pipelines.
• Configure dashboards, monitoring systems, audit logs, and analytics to track performance, adoption, and ROI of AI agents.
• Collaborate with cross-functional teams to translate requirements into scalable Salesforce solutions and continuous Required :
• 4+ years of hands-on Salesforce administration and development experience.
• Strong knowledge of Sales Cloud configurations and enterprise CRM workflows.
• Experience in at least one full Salesforce AgentForce implementation cycle.
• Proficiency in configuring AI agents using Agent Builder and action-based logic.
• Understanding of Responsible AI practices, governance parameters, and compliance standards.
• Skilled in Apex, Flows, workflow automation, and third-party integrations.
• Experience with Salesforce Data Cloud and RAG-based grounding for data-backed agent responses.
• Strong understanding of Salesforce access models, security configurations, and CRM compliance controls.
• Ability to configure dashboards, audit trails, and analytics for performance (Preferred) :
• Salesforce Certified Administrator
• Platform Developer I
• Agentblazer Innovator
• Salesforce Certified AgentForce Specialist (preferred or in progress)

(ref : hirist.tech)