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Customer delight officer

Customer delight officer

Ariro ToysTamil Nadu, India
1 day ago
Job description
  • Key responsibilities
  • Attend inbound customer calls and maintain a friendly, empathetic tone to ensure a positive experience.
  • Handle customer tickets via CRM tools; ensure timely follow-ups, escalations, and resolutions.
  • Identify common cancellation reasons, product-related concerns, and customer pain points.
  • Collaborate closely with the operations / logistics team to ensure smooth and timely deliveries.
  • Share insights from customer feedback with internal teams to improve product and service quality.
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    Officer • Tamil Nadu, India