ServiceNow OMT

Job Title - Servicenow developer - OMT

Experience : ServiceNow Development, with CSM and Telecom Order Management experience

Key Responsibilities :

Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module

Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements

Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs

Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows

Integrate ServiceNow with third-party systems, OSS / BSS platforms, and legacy systems commonly used in telecom environments

Support UAT, defect fixing, and performance tuning for order management processes

Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives

Ensure compliance with coding standards, security guidelines, and ITSM best practices

Required Skills :

Hands-on development experience in ServiceNow platform

Strong knowledge of ServiceNow Order Management for Telecom (OMT) module

Experience in ServiceNow CSM (Customer Service Management) and / or ITSM is an advantage

Proficient in JavaScript, REST / SOAP integrations, ServiceNow Flow Designer, and Service Portal

Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment

Ability to write technical documentation, design documents, and deployment guides

Experience in working in Agile / DevOps environments