ServiceNow ITSM / ITOM Specialist

Role : Service Now Assist

Required Technical Skill Set : ServiceNow, ITSM, ITOM, Now Assist

Experience : 8 -10 Year

Location : Hyderabad, Pune

Job Responsibility

• Strong command of JavaScript, Glide API, and ServiceNow scripting.
• Familiarity with ServiceNow Studio, Flow Designer, and Application Scope.
• Experience with Service Catalog, Knowledge Management, and CMDB.
• Adherence to ITIL practices and organizational governance standards.
• Ability to translate business requirements into technical solutions.
• Work closely with stakeholders, developers, and business analysts.
• Provide training and support to end-users and junior team members.
• Identify opportunities for automation and service enhancements.
• Stay updated with ServiceNow releases and best practices.
• Deep understanding of ServiceNow modules : ITSM, ITOM, CMDB, Asset Management, Service Catalog, HRSD, and Knowledge Management.
• Experience with ServiceNow Studio, Flow Designer, and Application Scope.
• Proficiency in JavaScript (client-side and server-side).
• Experience with Glide API, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Familiarity with Jelly scripting and AngularJS for advanced UI customizations.
• Hands-on experience with REST / SOAP APIs, LDAP, SSO, and third-party tool integrations (e.G., Jira, Azure DevOps).
• Knowledge of MID Server setup and Discovery.
• Designing and implementing Workflows, Approvals, and Scheduled Jobs.
• Use of Service Catalog and Record Producers for request automation.
• Building Performance Analytics, Reports, and Dashboards for data visualization and KPI tracking.
• Creating and managing Access Control Rules (ACLs).
• Understanding of role-based access and data security best practices

Certifications