Desktop Support Engineer

About Company :

Our Client is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

About Client : Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title : Desktop Support Engineer

Job Locations : Bhatinda, Punjab

Experience : 2+ Years

Work Mode : Hybrid

Detailed JD :

Desktop Engineer / Field Support (IT technician who provides support for IT related issues like to install, troubleshoots and maintains desktop / laptop / printer hardware, peripherals and basic networking for end users at customer sites).

Key Responsibilities : -

• Install, configure and upgrade desktops, laptops, printers and peripherals.
• Deploy and troubleshoot OS (Windows) and common applications, apply patches and updates.
• Troubleshoot basic LAN / Wi-Fi, VPN and printer connectivity issues.
• Provide on-site user support, document incidents, and escalate complex problems.
• Perform asset tagging, inventory updates and maintain service reports.
• Follow safety, data-privacy and change management procedures.