Helpdesk Specialist II - Google Workspace

Key Responsibilities :

• Manage and administer Google Workspace, JAMF MDM, Workspace One, and associated SaaS platforms.
• Support MacOS and Windows devices, including hardware deployment, system backups, and ongoing system administration.
• Administer and support Endpoint Detection & Response (EDR) tools and other security measures.
• Assist with migration activities from Google Single Sign-On (SSO) to Okta, ensuring minimal disruption to users.
• Provide timely and professional technical support to end-users, demonstrating a strong customer service focus.
• Collaborate with the IT team to maintain and enhance IT automation processes.
• Document procedures, troubleshoot issues, and provide training or coaching to users when necessary.
• Continuously deepen technical expertise in core systems and prepare for advancement to higher-level roles.

Required Skills and Expertise :

Preferred Qualifications :

(ref : hirist.tech)