Must be comfortable working late hours, as the main geography is the USA.
About OrbitShift
OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, IIM and Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge). and Stellaris Venture Partners. We’re currently expanding our teams across India & USA.
About the role
We’re looking for a rockstar Account Management professional looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, carrying 7+ years experience of handling big-ticket enterprise clients in US and Europe geographies.
Requirements (Skills & Qualifications)
Experience & Education
- An MBA from a top Institute
- 7+ years of experience in account management, client success, or business development
- Proven track record of managing key client accounts and meeting / exceeding revenue or retention goals
Core Competencies
Strong relationship-building and interpersonal skills; able to engage with senior stakeholdersExcellent written and verbal communication, with the ability to present complex ideas clearlyStrategic thinking with the ability to identify growth opportunities within existing accountsStrong negotiation and problem-solving abilitiesData-driven mindset : ability to leverage basic tools to perform data analysisHigh emotional intelligence and ability to handle challenging client situations with diplomacyOrganized, detail-oriented, and capable of managing multiple accounts simultaneouslyUnderstanding of the industry, market trends, and client business modelsPersonal Attributes
Proactive and self-motivated with a strong sense of ownershipCustomer-first mentality with a focus on long-term relationshipsTeam player who can collaborate across sales, marketing, operations, and product teams.Resilient under pressure and adaptable to changing prioritiesResponsibilities (Key Duties)
Client Relationship Management
Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceededDevelop a deep understanding of each client’s business, industry, and strategic goalsBuild long-term relationships to increase client loyalty and retentionCoordinate with internal teams (product, operations, support) to deliver client satisfaction on time and within scopeEscalate and resolve issues quickly to maintain trustLaunch digital and offline marketing campaigns to build trust amongst the captive user baseAccount Growth & Revenue
Identify upsell, cross-sell, and renewal opportunities within existing accountsDevelop account plans and growth strategies to achieve revenue targetsCollaborate with sales teams to close expansion dealsPerformance Tracking & Reporting
Track key account metrics such as adoption, usage, engagement, and satisfaction.Prepare regular reports and conduct review meetings with clients to demonstrate valueUse data and feedback to suggest improvements in service delivery.Strategic Advisory
Act as a trusted advisor, bringing industry insights and best practices to help clients achieve their goals.Anticipate client needs and proactively offer solutions or recommendations.Internal Collaboration
Share client feedback with product and leadership teams to influence roadmap decisions.Coordinate with marketing for case studies, testimonials, or joint initiatives.Why choose OrbitShift
We’re a lean team with a flat hierarchyNow is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunitiesHigh ownership & transparencyFast-tracked growth and career progressionYou get to build for and sell to an international enterprise customer baseRemote work setup & flexible work hoursCompetitive salary & equityHealth Insurance for employees & their familiesOrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.