Senior Group Manager Operations REF84821FShipping & LogisticsWNS Global Services • Nashik, Maharashtra, India
Senior Group Manager Operations REF84821FShipping & Logistics
WNS Global Services • Nashik, Maharashtra, India
30+ days ago
Job descriptionManage client relationship and expectations W.R.T. EDI documentation Build a strong working relationship with clients Build and present Monthly and Quarterly Business Review Address escalations with RCA and implementation of Corrective Action Plans Manage a team of supervisors and production staff that handle all EDI documentation Drive a Continuous Improvement culture within the business leading to year on year productivity improvement of staff by way of elimination of NVA or automation Become an expert at the process Evaluate SOP and optimize process and procedures Work with multiple functions like Training Quality Transformation to ensure operations meets its contractual commitments Lead on-boarding of new work and activities through an efficient transition methodology Manage attrition within acceptable threshold and hire staff as and when required- Voice of Customer (VOC) and NPS scores Account P&L goals
Role : Leading a team managing documentation related to logistics and supply chain operations (logistics EDI documents) to support Order Fulfilment Revenue Assurance and Transportation for an Australian 3PL
Experience : 10 Year experience in leading 3PL or 4PL Transport and Logistics Operations
Domain Knowledge Preferred :
- Experience with Transport and Logistics domain covering Road and Sea Freight as a 3PL or 4PL
- Exposure to 3PL or 4PL on Retail and Last mile delivery (eCommerce) Courier and Parcel Road Freight Pallet services FTL & LTL
Key Responsibilities (What you will do) :
Qualifications : Graduate
Remote Work : No
Employment Type : Full-time
Key Skills
Shipping & Receiving,Forklift,Warehouse Management,Agriculture,SyteLine,Warehouse Experience,Warehouse Distribution Experience,High-end Sales,OSHA,Warehouse Management System,Supervising Experience,Logistics
Experience : years
Vacancy : 1
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Operation Manager • Nashik, Maharashtra, India
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