Talent.com
Senior Process Manager

Senior Process Manager

Eclerx Services Limited, Mumbai, Maharashtraraipur, chattisgarh, in
13 hours ago
Job description
  • eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team.
  • He / she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems.
  • Prepares performance reports by collecting, analysing, and summarizing data and trends
  • Ensure Critical Performance Metrics are met consistently
  • Lead client / vendor reviews / calibrations
  • Revert to client / vendor queries on routine issues
  • Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
  • Manage multiple teams
  • Perform audits and quality checks on Team Leads & Floor Supports
  • Provide feedback to the Team Leads & Floor Supports periodically on their performance
  • Ensure cross skilling and periodic process re-verification to ensure resource pool
  • Perform Training Need Identification for teams
  • Perform Bottom Quartile Management
  • Ensure directives from senior leadership are percolated and acted upon
  • Hold periodic meetings, discuss task delegation and review issues
  • Conduct team huddles and meetings to discuss operational updates
  • Build team spirit through group sessions, activities, and projects
  • Focus on retention of staff through career mapping & guiding team members
  • Advocate and follow organizational policies and procedures
  • Adhere to the information security requirements
  • Ensure all client deliverables met within timelines
  • Ensure productivity / quality enhancement and process meet all metrics
  • Remediation of any major incident
  • Manage client MBR / QBR deck, client calls and reviews

    • Minimum Qualifications

    Graduation in any specialization

    • Telecom experience preferred
    • Flexible to work in night shift and rotational week offs
    • local candidates preferred

      • Contact -Interested candidate can share their resume at- rupali.devlekar.C@eclerx.com

    Create a job alert for this search

    Senior Manager • raipur, chattisgarh, in

    Related jobs
    • Promoted
    Senior Technical Program Manager

    Senior Technical Program Manager

    interface.airaipur, chattisgarh, in
    Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions.To ...Show moreLast updated: 16 days ago
    • Promoted
    • New!
    Senior Manager – R&D (Soluble Cutting Oil)

    Senior Manager – R&D (Soluble Cutting Oil)

    Confidentialraipur, chattisgarh, in
    We’re Hiring : Senior Manager – R&D (Soluble Cutting Oil).Industry : Specialty Lubricants / Metalworking Fluids.Are you a seasoned R&D professional with a strong background in soluble cutting oils / Me...Show moreLast updated: 12 hours ago
    • Promoted
    • New!
    Senior Process Engineer

    Senior Process Engineer

    L&T Technology Servicesraipur, chattisgarh, in
    O&G / Chemical / Petrochemical / Refinery sectors.Preparation / review of simulation (Aspen / Hysys / PROII), H&MB, PFD, UFD, P&IDs, Process equipment and Instrument datasheets, carrying out vendor techni...Show moreLast updated: 13 hours ago
    • Promoted
    Senior Manager For Business Process Optimization

    Senior Manager For Business Process Optimization

    University of the PeopleRaipur, Republic Of India, IN
    University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countri...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Manager

    Senior Manager

    Jubilant FoodWorks Ltd.raipur, chattisgarh, in
    Dunkin for it’s beverage category`.The incumbent should be resilient, super curious to solve consumer / category problem and is passionate about learning and testing new things.The incumbent should ...Show moreLast updated: 13 hours ago
    • Promoted
    • New!
    Senior Service Delivery Manager

    Senior Service Delivery Manager

    Apexonraipur, chattisgarh, in
    Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they...Show moreLast updated: 13 hours ago
    • Promoted
    • New!
    Process Associate

    Process Associate

    Finex Tax Filingraipur, chattisgarh, in
    Finex Tax Filing is committed to offering comprehensive tax planning, preparation, and advisory services to help businesses and individuals achieve financial clarity. With expertise in navigating co...Show moreLast updated: 13 hours ago
    • Promoted
    • New!
    Senior Operations Manager

    Senior Operations Manager

    OpenCV UniversityRaipur, Chhattisgarh, India
    Company Description OpenCV University is a premier AI education institution offering in-depth and meticulously designed courses on Computer Vision and Deep Learning. We are creating the world's best...Show moreLast updated: 8 hours ago
    • Promoted
    • New!
    Senior Project Manager

    Senior Project Manager

    Datacultrraipur, chattisgarh, in
    Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s).Datacultr is a Digital-...Show moreLast updated: 12 hours ago
    • Promoted
    Sr. Technical Program Manager

    Sr. Technical Program Manager

    BrightEdgeraipur, chattisgarh, in
    Just seeking some good talent!.At BrightEdge, we innovate at the intersection of AI, SEO, and enterprise growth.We’re not just shaping the future of enterprise SEO and content performance; we’re al...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Senior Program Manager

    Senior Program Manager

    Ironbook AIRaipur, Chhattisgarh, India
    Role Overview The Program Manager is responsible for leading and coordinating a portfolio of IT projects within the financial services domain, ensuring alignment with business objectives, regulator...Show moreLast updated: 8 hours ago
    • Promoted
    Process Excellence Expert - OTC

    Process Excellence Expert - OTC

    AB InBev GCC Indiaraipur, chattisgarh, in
    AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 15 days ago
    • Promoted
    • New!
    Team Lead ( International process) Malad

    Team Lead ( International process) Malad

    TPraipur, chattisgarh, in
    Roles and Responsibilities ( Looking for Immediate joiners).Be responsible for the team’s overall performance.Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional...Show moreLast updated: 13 hours ago
    • Promoted
    • New!
    Process Design Manager

    Process Design Manager

    KALPATARU PROJECTS INTERNATIONAL LIMITEDraipur, chattisgarh, in
    Hiring for Process Design Engineer / Manager at Kalpataru Projects International Ltd-Oil & Gas division.Experience : 7-13yrs into Oil and gas similar profile. Summary : Responsible for process design & ...Show moreLast updated: 13 hours ago
    • Promoted
    • New!
    Process Excellence Controller

    Process Excellence Controller

    Secure Meters Limitedraipur, chattisgarh, in
    Map end-to-end field service processes.Ensure company quality standards across service.Identify bottlenecks, delays, and errors in operations. Conduct gap analysis between defined processes and actu...Show moreLast updated: 12 hours ago
    • Promoted
    • New!
    Manager / Senior Manager – Exhibition Sales & Client Servicing

    Manager / Senior Manager – Exhibition Sales & Client Servicing

    Hyperlink Brand Solutions Pvt. Ltd.raipur, chattisgarh, in
    We are now expanding our horizons into the.Exhibitions and Experiential Spaces.The resource will be responsible for driving new business acquisition, building client relationships, and delivering s...Show moreLast updated: 13 hours ago
    • Promoted
    • New!
    Program Manager

    Program Manager

    Nuarsh TechServeraipur, chattisgarh, in
    Job Description – Program Manager.Competitive and experience-driven.As a Program Manager, you will work at the intersection of. The role requires an entrepreneurial mindset and the ability to run in...Show moreLast updated: 21 hours ago
    • Promoted
    Senior Associate - Operations

    Senior Associate - Operations

    WNS Procurementraipur, chattisgarh, in
    WNS (Holdings) Limited (NYSE : WNS), is a leading Business Process Management (BPM) company.We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, di...Show moreLast updated: 30+ days ago