Customer Success Specialist

We’re Hiring : Customer Success Specialist (CSS)

Location : Ahmedabad, Gujarat

Experience : 2–3 years

Function : Relationship Management & Retention

Are you passionate about building meaningful client relationships and ensuring customer delight?

We’re looking for a Customer Success Specialist who can turn great partnerships into long-term success stories.

What You’ll Do :

Be the primary point of contact for key accounts post-onboarding

Build and nurture strong client relationships aligned with their marketing goals

Track platform usage, identify risks, and drive proactive engagement

Guide clients through product features, campaign strategies, and performance insights

Drive renewals, upsells, and customer advocacy (testimonials, case studies, etc.)

Collaborate with internal teams to resolve issues and integrate client feedback

What We’re Looking For :

3+ years of experience in Customer Success or Account Management (preferably SaaS)

Solid grasp of digital or influencer marketing tools

Excellent communication, negotiation & presentation skills

Familiarity with platforms like HubSpot, Gainsight, Intercom, or Mixpanel

A customer-first, problem-solving mindset