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Customer Care -Voice Process Fresher

ConfidentialMumbai, Thane, Navi Mumbai

8 days ago

Job description

We are seeking a dynamic individual for the Voice Role in our team in India. The ideal candidate will be responsible for managing customer interactions over the phone, providing exceptional service and support, and ensuring a positive experience for our clients. This role is suitable for candidates with 0-5 years of experience who are looking to grow their careers in the customer service sector.

Responsibilities

Handle inbound and outbound voice calls with customers.
Provide excellent customer service and support through effective communication.
Resolve customer queries and issues in a timely manner.
Document customer interactions and maintain accurate records.
Work collaboratively with team members to achieve service goals and targets.

Skills and Qualifications

Excellent verbal communication skills in English and Hindi or other regional languages.

Ability to listen actively and empathize with customers.

Basic understanding of customer service principles and practices.

Proficiency in using computer systems and software applications.

Strong problem-solving skills and the ability to think on your feet.

Skills Required

Voice Recognition, Customer Support, Technical Troubleshooting, Data Analysis

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Fresher • Mumbai, Thane, Navi Mumbai