Tiered Yardi Technical Support

About the Company :

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas : Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Job Summary :

Yardi help desk support is organized by tiers, similar to other IT help desks, where Tier 1 handles initial, common issues, Tier 2 addresses more complex problems, and Tier 3 resolves the most difficult and specialized technical challenges. This structure ensures that issues are resolved efficiently, from simple inquiries to complex technical or data-related problems, by escalating them to the appropriate level of expertise

Key Responsibilities :

Tier 1 : Initial Support

• Role : First point of contact for user inquiries.
• Responsibilities : Answering basic questions, performing initial diagnostics, guiding users through solutions for common or recurring issues, and gathering information before escalating.
• Examples : Helping a user navigate the Yardi interface or reset a password.

Tier 2 : Advanced Support

Tier 3 : Specialized Support

Qualifications :

Why Join Relay Human Cloud? ✨