Team Lead - Quick Commerce

Job Title: Team Lead – Quick Commerce

Job Summary:

Team Lead – Quick Commerce will play a key role in ensuring seamless

operational execution, client satisfaction, and team scalability in a fast-paced,

high-growth environment. This role involves collaborating closely with top clients,

leading and training junior operations teams, setting up efficient processes,

maintaining detailed documentation, and contributing valuable insights for building

and improving the company’s tech stack.

The ideal candidate should be hands-on, process-oriented, and capable of thriving in the

dynamic world of quick commerce, where agility, precision, and speed are critical.

Role Details

Department: Operations

Reports: Co-Founder

Location: Coimbatore

Employment Type: Full-time

Key Responsibilities:

1. Client Management & Relationship Building

●Work closely with top clients (brands, aggregators) to understand operational

requirements and ensure exceptional service delivery.

● Act as the primary point of contact for key accounts, managing escalations

and resolving issues promptly.

● Collaborate with cross-functional teams to meet client expectations and improve

overall satisfaction.

2. Team Development & Scaling

● Mentor, train, and support junior team members to ensure high productivity and

adherence to operational standards.

● Develop training modules, SOPs, and onboarding materials to streamline

team growth and efficiency.

● Create a culture of accountability, collaboration, and continuous improvement

within the team.

3. Process Setup & Optimization

● Build and Standardize operational processes for fulfillment, inventory, last-mile

delivery, and client coordination.

● Identify gaps or inefficiencies and implement automation or process

improvement initiatives.

● Work closely with the leadership team to align operations with business goals and

scale sustainably.

4. Documentation & Reporting

● Prepare and maintain comprehensive documentation for operational workflows,

SOPs, and service guidelines.

● Track performance metrics (SLAs, delivery accuracy, turnaround time, etc.) and

generate actionable reports.

● Ensure all processes are well-documented and accessible for internal audits and

cross-functional reference.

5. Tech Stack Insights & Collaboration

● Partner with product and tech teams to provide ground-level insights for building

or improving internal tools and dashboards.

● Contribute to automation initiatives, feature improvements, and integration

ideas that enhance operational efficiency.

● Participate in product testing, feedback sessions, and data analysis to

optimize platform performance.

Qualifications & Skills:

● Bachelor’s Degree (UG) or Master’s Degree

Experience Requirements:

●2-4 years of experience

●2 years of experience for candidates with a Master’s degree.

● Relevant experience in Marketing & Operations Management / Sales ,

Consulting , / Team Handling Manager or Team Leader (TL) .

● Strong knowledge of quick commerce operations, including dark store

Analysis, PO, Inventory processes, Paid Campaigns etc.

● Proven experience in team training, scaling, and process creation.

● Excellent communication and stakeholder management skills.

● Strong analytical and problem-solving abilities.

● Proficiency in MS Excel, Google Sheets, and reporting tools; familiarity with

● CRM/ERP or internal dashboards is a plus.

Key Attributes:

● Hands-on and detail-oriented with a “get-things-done” attitude.

● Strong sense of ownership and accountability.

● Strategic thinker with strong operational execution skills.

● Tech-savvy and data-driven decision-maker.

● Adaptable to fast-changing priorities in a high-growth environment.

Compensation:

Competitive salary package based on experience and current pay structure, along with

performance-linked incentives and ESOP benefit