Desktop Support Specialist

Job Title : Assistant Manager – Desktop Administration

Role Type : Desktop Support

Industry : BPO – Dial 100 Emergency Helpline

Role Overview :

We are looking for an experienced professional to manage desktop administration and network support for an inbound voice process in a high-demand emergency helpline environment.

Key Responsibilities :

Troubleshoot hardware, software, and network-related issues

Conduct remote desktop support and application customization

Maintain system performance through monitoring and timely updates

Required Skills & Experience :

Minimum 2 years in desktop support or related role

Strong analytical, troubleshooting, and communication skills

Familiar with voice-logging systems and remote support tools

Diploma / BE / B.Tech in ECE / CS / IT / EEE

Fluency in English and Tamil

Willingness to work in 24x7 shift operations

Administer servers and ensure documentation is up to date

Manage inventory of hardware / software assets

Record technical resolutions and provide performance reports