CRM Quality Assurance Specialist
HolisticRepublic Of India, IN30+ days ago
Job descriptionMonitor and evaluate inbound / outbound sales calls and processes. Ensure compliance with quality and sales guidelines. Identify training needs and recommend process improvements. Provide constructive feedback and coaching to sales agents. Prepare daily / weekly / monthly quality reports and audits. Collaborate with team leaders and trainers to enhance agent performance. Ensure customer satisfaction benchmarks are consistently met. Expertise in using and managing CRM software Strong knowledge of sales processes, telecalling standards, and customer engagement practices Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word) Excellent analytical and reporting skills to track performance trends and prepare quality dashboards. Ability to evaluate calls, identify gaps, and provide actionable feedback and training Strong communication and interpersonal skills to collaborate with sales teams and management
Job Title : Sales Quality Executive - CRM
Location : Vashi, Navi Mumbai
Company Overview :
- At Holistic Group, we are more than builders;
we are creators of nature-centric living and customized second homes. From land procurement to designing nature themed gated communities with customized homes using innovative technologies and materials, from building it to managing the property, we curate every step.
Role & responsibilities :
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Quality Assurance Specialist • Republic Of India, IN
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