Trainer & QA - Call Center

Job description :

Well Versed with Training Metrics TNA, TNI, TTT, NHT / PKT / Refresher.

Excellent Communication required

The Candidate should be able to handle 20 - 30 Trainee batches.

Ability to multi-task with well-developed organizational skills.

Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency.

The Candidate will be responsible for delivering high quality voice and accent training to our employees.

Required Candidate profile :

Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center.

should have Good Computer knowledge & Presentation skills.

Good interpersonal skill.

Strong understanding of and experience in product & process training preferably in domestic BPO domain

Good in PPT & Excel..

Skills Required

Process Training, Quality Analysis, Customer Service Training