User Support Representative

Customer Support Specialist – On-Site in Gurugram (Work From Office Only)

📍 Location : Gurugram, India (Strictly On-Site)

💼 Employment Type : Full-Time

🎓 Experience : 0-2 years (fresher graduates are welcome to apply)

Company Description

XO Bestie is a vibrant social marketplace connecting customers, service providers, businesses, and creators in the fashion and beauty space. We empower users to discover curated brands and services while helping entrepreneurs scale with the right tools, visibility, and support.

Role Description

As our Customer Support Specialist, you’ll be the friendly, knowledgeable first point of contact for users-whether they’re sellers onboarding or buyers exploring listings. You’ll troubleshoot issues, guide users through processes, and help shape a support experience that’s fast, clear, and delightful.

Responsibilities

• Respond to customer inquiries via Web, email, chat, and social media with warmth and professionalism
• Troubleshoot technical issues related to listings, media uploads, and account setup
• Guide new sellers through onboarding steps and provide helpful resources
• Escalate bugs or platform issues to the technical team with clear documentation
• Maintain and update support scripts, FAQs, and help centre content
• Track common issues and suggest improvements to reduce friction
• Collaborate with marketing to ensure consistent messaging and tone

What You Bring

Why Join Us