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Area service incharge

Area service incharge

JioTrivandrum, Kerala, India
3 days ago
Job description

Jio is actively looking to hire candidates for the position Area Service Incharge for Kochi & Trivandrum

Key requirements are

1. Graduation and Diploma in Engineering stream.

2. Experience of 6-10 years in After sales service.

Job Description

Candidate is responsible for resource planning, recruitment and deployment.

Partner lifecycle management

Ensure onboarding quality and take accountability of service deliverables

Ensure adequate manpower availability

Monitor daily performance and motivate team and provide proper training

Visit partners, markets as required

Gather customer feedback and mentor and counsel manpower

Motivate partners for timely targets

Handle escalations and ensure satisfaction

Coordinate with Sales, Service, Network, Finance teams

Participate in various Business Activities as required

Skill sets :

Relationship management

Delegation skills

Team management

Diversity management

Problem Solving skills

Experience in area / zone for DTH Industry / Device Operations

Geography knowledge

Domain knowledge of DTH / Cable / Telecom / Devices

Understanding of business training requirements

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Area Service Incharge • Trivandrum, Kerala, India