Service-now Architect

About the Role :

We are seeking a Service-now Architect with proven expertise to lead the design and

implementation of ServiceNow solutions. This role focuses on Sales and Order Management

(SOM) applications and the Technology, Media, and Telecommunications (TMT) industry-

specific suite.

As a Service-now Architect, you will collaborate with business leaders, product owners, and

delivery teams to create scalable, innovative, and efficient solutions that address complex

business needs. This is a strategic role for an expert who thrives on driving transformation,

solving challenges, and delivering business value using the ServiceNow platform.

Key Responsibilities :

1. Solution Design & Architecture

• Lead the architecture, design, and implementation of ServiceNow solutions.
• Develop end-to-end technical solutions that align with business goals and meet

scalability, security, and performance requirements.

2. Industry Expertise

sales and order management processes.

FSM based on industry standards.

3. Stakeholder Collaboration

gather requirements and translate them into technical solutions.

including ServiceNow developers, senior leadership, and Deutsche Telekom

representatives.

4. Technical Leadership

to recommend enhancements and optimizations.

use cases.

5. Governance & Best Practices

enterprise architecture standards, and regulatory requirements.

improvement opportunities.

Key Qualifications : Experience :

ServiceNow solutions.

capabilities such as flows, integrations, and data modeling.

Technical Skills :

Portal, and CSM.

enterprise environments.

Leadership & Communication :

technical concepts to non-technical audiences.

Certifications (Preferred) :

Education :

Why Join Us?

This is a fantastic opportunity to take a leading role in driving business transformation and

delivering innovative solutions for complex challenges in a dynamic environment.