HR Analyst

Responsibilities

• Should have handled the employee life cycle management (Hire to Retire).
• Managing a variety of HR processes in accordance with regional policies and procedural guidelines (UK / Middle East / North America / Asia Pacific).
• Demonstrate good proficiency in HR processes and standard operating procedures.
• Managing & Coordinating queries on Case management tool.
• Producing standard correspondence to employees & external parties.
• Liaising with employees, line managers and other HR colleagues.
• Working closely with the HR Community and COE s.
• Proactively contributing to improvements within the department.
• Supporting the People s Hub team with ad-hoc projects.
• Audit / Quality Check team members cases.
• Manage escalations, root cause analysis and provide it to Team Lead / Line manager.
• Process complex cases / transactions and be back up for the team.
• Any other duties as requested by the HR Team Leader.

Requirements

• Experience, preferably in a HR Shared Services function supporting UK / Middle East & Africa / US / Canada / Asia Pacific.
• Preference will be given to candidates with experience and knowledge on Workday and ServiceNow Applications.
• Good IT skills, particularly MS Word, Excel, Outlook.
• Fluent English - excellent verbal and written communication skills.
• Strong administrative ability, managing a complex and varied workload.
• Potential to develop as the team grows.
• Previous experience in a front facing customer service role and / or project experience is desirable.
• Should be flexible to work in multiple shifts.
• Graduate or Postgraduate with minimum 2 - 5 years of experience in HR shared services or similar environment.

Skills Required

Servicenow, Case Management, Workday