Senior Manager - OTC Cash Apps

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager / Senior Manager - OTC

We are looking for Cash Application Analyst responsible for posting payments from the lockbox, ACH, and wire transfer to customer accounts. This role includes cash application and reconciling payments, communicating cash adjustments, and reducing un-applied cash receipts on aged accounts receivable.

Responsibilities

• .Understanding of Accounts Receivables process
• .Hands on experience with cash Applications process
• .Monitor daily receipts (wires / ACH / checks) and credit / debit memos on a timely basis to ensure accurate maintenance of accounts receivable balances
• .Manage escalations by Contacting customer, collections and business partners to obtain remittance details
• .Identify reasons and document reasons for misapplied and unidentified cash receipts in ERP by conducting research and resolving the issues
• .Work with analyst to Identify and manually tag all customer remit discrepancies and short payments.
• .Undertake tasks as requested by the management that may involve testing and process improvement.
• .Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• .Maintain, prepare and distribute daily and monthly reporting to Supervisor, and other stakeholders
• .Meet the monthly productivity goals
• .Identify and reconcile payment differences, post short / over payments, deductions on account and partial payments and appropriately code all reconciling transactions
• .Utilize shared mailboxes and customer web portals to identify, retrieve and organize remittance details.
• .Lead and coach team responsible for day-to-day operations and ensure defined metrics are met with zero surprises. Manage relevant data to support metrics / performance.
• .Conduct training sessions and workshops to enhance team knowledge and skills in the assigned scope of work.
• .Work with HR and leadership teams in resource planning including resource retention and skill development.
• .Work with HR and other relevant teams in resolving team conflicts.
• .Manage and implement appropriate process controls to protect SHI against risk.
• .Educate team on potential risks and how to mitigate such risks.
• .Ensuring appropriate access controls & data privacy

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills

Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.