Guest Relations Officer

Company Description :

Hopup is the ultimate spot for entertaining activities and gaming. Experience joy in chaos with the license to madness.

Job Summary :

The Guest Relations Officer (GRO) is the face of the gaming zone — responsible for welcoming guests, ensuring excellent customer service, resolving issues, and enhancing the overall guest experience. The role involves maintaining a fun, safe, and positive environment for all visitors.

Key Responsibilities :

• Greet and welcome guests warmly upon arrival.
• Explain games, packages, offers, and membership details to customers.
• Assist guests with card recharges, ticket redemptions, and game-related queries.
• Handle guest feedback, complaints, or issues promptly and professionally.
• Maintain a clean and organized front desk and lobby area.
• Coordinate with the cashier, floor attendants, and game operators to ensure smooth operations.
• Promote ongoing offers, events, and group packages.
• Keep track of guest preferences and build positive customer relationships.
• Support in organizing birthday parties or group events.
• Follow company policies, grooming standards, and safety protocols.

Skills & Qualifications :

Skills Required

Pos, Basic Computer Knowledge, Ms Office