Client Relations Associate

```html

About the Company

We are committed to providing exceptional customer service and fostering a culture of inclusivity and teamwork.

About the Role

The role involves handling customer calls to resolve their queries and concerns while providing excellent customer service.

Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Qualifications

Required Skills

Preferred Skills

Pay range and compensation package

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Call Anusha 7815982900

Call Suman 7848820047

Call Pooja 9886112704

```