Assistant Vice President, Order to Cash

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President, Order to Cash

We are looking for someone with extensive knowledge and understanding of entire order to cash process management and improvement in a fairly fast paced business environment

Responsibilities

Digital Transformation and Continuous Improvement

• Conduct credit investigations, grants or holds shipments based on customer’s available credit and initiates collections from delinquent accounts. Works directly with sales management to ensure all steps have been taken to improve the customer’s credit limit for the purpose of improving sales while mitigating risk.
• Investigate and verify the financial status and reputation of prospective customers applying for credit, prepares documents to substantiate findings, and recommends rejection or approval of applications.
• Assess / Develop / Deploy standard methodologies for the improvement of AR working capital and decreased bad debt expense
• Establish credit limits on customer accounts and handle special credit arrangements and deviations from standard terms of payment.
• Review collection reports ascertaining the status of collections and balances outstanding to ensure compliance with the Credit & Collection policy.
• Audit delinquent accounts considered to be noncollectable to ensure maximum efforts have been taken before assigning bad debt status to the account.
• Work with sales personnel when facing collection challenges and provide them an opportunity to resolve delinquencies before submitting an account to a collection agency or attorney.
• Submit delinquent accounts to an outside collection agency or attorney (when applicable) for collection purposes.
• Collaborate with other departments on accounting and finance-related projects.
• Participate in the annual audit. Completes all A / R related audit schedules according to the timeline set forth
• Should possess good understanding of Billing, Customer Master and cash application processes and understand the linkages among them and solve challenges, if any

Qualifications we seek in you!

Minimum Qualifications

Preferred Skills

Why join Genpact?

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.