Senior Associate - IT & Admin

About Zyla ( www.zyla.in )

Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

Job Summary :

We are seeking a highly motivated and detail-oriented Senior Associate – IT & Admin to oversee day-to-day IT operations and administrative functions. The role will ensure smooth technology support, vendor coordination, compliance, and facility management, contributing to efficient business operations and employee experience.

How you will make an impact :

IT Operations

Provide L1 / L2 support for hardware, software, network, and system-related issues.

Manage installation, configuration, and troubleshooting of laptops, desktops, printers, and peripherals.

Ensure data security, backups, and access control across systems.

Liaise with vendors for IT procurement, AMC, and service escalations.

Monitor IT assets inventory, license renewals, and compliance with IT policies.

Support new employee IT onboarding (email setup, access rights, hardware allocation).

Administration

Oversee day-to-day office administration, housekeeping, and facility management.

Manage procurement of office supplies, equipment, and services within budget.

Coordinate with vendors and service providers for timely delivery and maintenance.

Support travel, logistics, and event / meeting arrangements.

Ensure compliance with company policies and statutory requirements.

Maintain records, documentation, and reporting for audit purposes.

We are looking for people who are :

Bachelor’s degree in IT / Computer Science / Business Administration (or equivalent).

3–8 years of experience in IT support and administrative functions.

Hands-on exposure to IT troubleshooting, hardware / software management, and office administration.

Strong knowledge of Windows / Mac OS, networking, IT security, and cloud tools (Google Workspace / O365).

Good understanding of IT asset management and vendor coordination.

Excellent organizational, multitasking, and problem-solving skills.

Strong communication and interpersonal skills for stakeholder and vendor management.

Ability to work independently with attention to detail.

What we offer :

Opportunity to directly work on a very innovative product that has a big societal impact.

Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus.

An open set-up where you can innovate every day.