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Technical Sales / Technical Support Printer, Antivirus

Technical Sales / Technical Support Printer, Antivirus

ConfidentialDelhi
22 days ago
Job description
  • Handle inbound and outbound calls to assist customers with printer and antivirus-related technical issues.
  • Identify customer problems and provide prompt and effective technical support and troubleshooting.
  • Promote and sell relevant technical solutions including printer services, antivirus software, and support plans.
  • Guide customers through setup, installation, and configuration of printers and antivirus products.
  • Convert technical support calls into sales opportunities by recommending suitable products or upgrades.
  • Maintain accurate logs of all interactions, resolutions, and follow-up activities in CRM systems.
  • Meet individual sales and support KPIs while ensuring high levels of customer satisfaction.
  • Stay updated on the latest printer and antivirus technologies, product features, and support techniques.

    • Skills Required

    Technical Support, Sales Skills, customer communication

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    Technical Support • Delhi

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