Network Security Consultant

Principal Consultant -Network & security

Job Description

Primary Roles & Responsibilities :

• Troubleshoot complex networking and security technologies from a variety of OEM’s including Cisco, Palo Alto, Fortinet, Juniper / HPE / Aruba, and others.
• Experience with Data Center Virtualization and Storage technologies is a plus.
• Strong understanding of security and privacy controls; ability to design and configure systems according to current standards.
• Ability to work independently with customers to consult on and troubleshoot high difficulty technology issues and maintain an accurate issue list.
• Provide systems administration training to clients.
• Understand the customer environment (technical and political) and escalate issues when necessary.
• Collaborate with Account Managers to identify new opportunities for cross-selling and up-selling during projects.
• Participate in the modification and continual improvement of professional services project documentation and implementation processes.
• Assist support technicians in troubleshooting client installations.
• Continuously develop and enhance knowledge, skills, and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-sets in the products and services supported by Black Box.
• Actively recommend and support efforts to improve, simplify, automate, and enhance day-to-day service delivery operations and the client experience.
• Identify, research, analyze, diagnose, resolve, and close escalated technical problems in a timely and quality manner.
• Perform other duties as assigned.

Knowledge, Skills, Abilities

Accountability : Understands the link between individual responsibilities and organizational goals. Proactively suggests improvements and takes personal ownership of organizational success.

Customer Focus : Demonstrates a strong concern for meeting internal and external customers' needs, considering the impact of actions on customers. Seeks creative approaches to enhance service efficiency and customer satisfaction.

Decision Making : Utilizes a combination of analysis, knowledge, experience, and judgment to make sound decisions. Identifies core problems and develops both short-term solutions and long-term strategies. Applies effective decision-making strategies during crises.

Interpersonal Relationships : Maintains professional behavior, uses tact and diplomacy, models sound judgment, and understands the impact of personal conduct on others.

Problem Solving and Critical Thinking : Approaches problems systematically, breaks down complex tasks, identifies necessary information, and seeks input from those closest to the problem.

Education / Experience Requirements

Supervisory Responsibility

This position does not have any direct reports.