Technical Support

ob Summary :

2.5 to 5 years in technical support

5 LPA

Hyderbad / Coimbatore

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities :

• Provide technical voice support to B2B (enterprise) customers.
• Troubleshoot and resolve issues related to :
• SQL, DNS, VPN, Server Support (Windows / Linux)
• Networking (TCP / IP, routing, firewalls)
• Cloud Services – especially Microsoft Azure
• Application and system-level issues
• Assist with technical configurations and product usage.
• Accurately document cases and escalate unresolved issues.
• Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications :

Proficiency in :

Skills Required

Technical Support Voice, Troubleshooting, Networking, Dns, Vpn, Azure, Sql