This job is with Avaloq, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
Job Description Support and Coordinate the Incident Management Process within Banking Operations Division, including :
Collect incidents from internal stakeholders
Lead the analysis and the definition of preventive measures
Analyze, investigate root cause and identify remedial actions
Manage communication with internal stakeholders
Manage the communication with client
Supervise the implementation of the identified remediation actions
Manage the internal and client reporting including :
Collect and verify data with the business areas
Produce weekly / monthly reporting
Produce internal KPI reports
Support the Banking Operations Risk Management Team in all its activities – BAUs including ad-hoc projects
Qualifications At least 5 years of professional experience in the banking / financial industry, with proven expertise in Back Office processes
Comprehensive knowledge of risk and incident management principles
Flexibility and sense of responsibility
Excellent communication, solid analytical and problem-solving skills
High result- and client-orientation
Fluent English
Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
#LI-Hybrid
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Risk Management • Pune, Maharashtra, India