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CFTS L2 -Technical Support Engineer –Routing & Switching. [30 / 10 / 2025]

CFTS L2 -Technical Support Engineer –Routing & Switching. [30 / 10 / 2025]

Juniper NetworksBengaluru, Karnataka, India
5 hours ago
Job description

Job Description :

Position : Technical Support Engineer 2

Business Unit : Juniper TAC -Customer Focused Technical Support

Summary :

  • This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.
  • This is an Individual Contributor Role
  • Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment / network and influence business.
  • Take ownership for problem resolution, problem reproduction.
  • Be a fast learner and keep pace with newer technologies
  • Participate in initiatives such as create Knowledge Base and Whitepapers.
  • Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
  • Available to work in shifts and cover weekends rotations.

Experience

  • 2 + years of experience in IP Network Routing domain - Troubleshooting, implementation, design etc.

    • Primary Skills

  • Excellent Customer handling and communication (verbal and written) skills
  • Excellent problem solving skills.
  • In depth knowledge of IP Packet flow

    • To be proficient in any 2 of the following technologies

  • Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)
  • Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking / virtual-chassis)
  • Security Technologies (Firewalls, IPSec, GRE, IDP / IDS, IPS, Dos, clustering)

    • Understanding / Exposure / Expertise in one or more areas will add weightage

  • MPLS, MPLS-TE
  • Multicast technologies PIM, NG-MVPN
  • Data center Fabric and IP CLOS networks
  • SDN / NFV / OpenStack / Cloud

    • Prefer to have platform Knowledge (Routers / Switches / Firewalls) in one or more : -

    Juniper, Cisco, Palo Alto, Arista, Huawei and others.

    Traffic generators (Ixia, Agilent) / traffic simulators, protocol analyzers, testers etc .

    Preferred Certifications – JNCIA, JNCIS, JNCIP, JNCIE, CCNA / CCNP / CCIE

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    Technical Support Engineer • Bengaluru, Karnataka, India