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Technical Delivery Manager

Technical Delivery Manager

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Job Summary

  • This role is responsible for overseeing the technical performance within contracts as well as the comprehensive execution of contracted business activities throughout the entire lifecycle of a portfolio of contracts. The role leads negotiations for contracts, fosters customer satisfaction, and maintains effective communication while nurturing high-level relationships within customer organizations. The role also applies advanced subject matter knowledge to contribute to complex projects and resolve business issues with independent judgment.

Responsibilities

  • Drive Improvements in fleet & devices for customer organization
  • Oversees end-to-end execution of contracted business activities across the contract's entire lifecycle, covering business development to contract closure, for a portfolio of contracts not exceeding six.
  • Assumes accountability for the financial performance of the contract, encompassing aspects like revenue, margin, and growth potential within the contract portfolio.
  • Holds responsibility for ensuring customer satisfaction in relation to annuity or outsourcing services.
  • Leads negotiations for small contracts or segments of large contracts valued over $5 million within a region.
  • Contributes to the customer's business improvement, planning, and budgeting procedures.
  • Directs multifaceted teams, including solution, operational service, partner, and sub-contractor teams, to provide service delivery to the customer.
  • Creates processes with the customer in areas such as performance metrics, escalation, change management, and communication.
  • Maintains effective communication among functional areas of the account team and with the organization at large, as required.
  • Develops and nurtures high-level relationships with senior management within the customer organization.
  • Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.

    • Education & Experience Recommended

  • Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 7-10 years of work experience, preferably in client management, customer relationship management, managing & growing business, portfolio of annuity services, P&L management, contract law, or a related field.

    • Preferred Certifications

  • Project Management Professional Certification
  • MBA

    • Knowledge & Skills

  • Knowledge of HP Workforce Experience Platform
  • Data Analytics
  • Excellent PPT making skills
  • Excellent Presentation Skills
  • Great Communications
  • Customer Relationship Management
  • Industry Analysis
  • Key Performance Indicators (KPIs)
  • Performance Measurement
  • Product Management
  • Research Reports
  • Resourcing
  • Service Innovation
  • Task Management
  • Data Analytics

    • Cross-Org Skills

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

    • Impact & Scope

  • Impacts function and leads and / or provides expertise to functional project teams and may participate in cross-functional initiatives.

    • Complexity

  • Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

    • Skills Required

    Ppt, relation management , Data Analysis, Industry Analysis

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    Technical Delivery Manager • Bengaluru / Bangalore