Head of Sales

About PrimoDialler

PrimoDialler is an award-winning global contact centre software company, trusted by over 600+ clients across 60+ countries.

We provide industry-leading predictive diallers, telecom optimisation tools, and end-to-end call centre management software, empowering clients to boost productivity, reduce costs, and scale globally.

As we continue to grow, we’re looking for an experienced and results-driven Head of Sales to lead our global sales operations from Kolkata, India.

This role will take full ownership of our sales strategy and execution — previously led by the Founder — across the UK, USA, UAE, South Asia, and Africa.

Key Responsibilities

Lead and execute the global sales strategy across all product lines — Predictive Dialler, Hosted PBX, VoIP, CRM Integrations, and Contact Centre Software.

Build, train, and manage a high-performing international sales team.

Drive new business growth through outbound sales, channel partnerships, and inbound conversions.

Maintain and grow relationships with enterprise clients, resellers, and telecom partners.

Work with marketing and product teams to develop effective sales campaigns, collateral, and pricing strategies.

Negotiate and close high-value contracts while ensuring smooth client onboarding with technical and support teams.

Track and report on sales performance, pipeline activity, and forecasts to senior management.

Represent PrimoDialler at industry events, expos, and virtual trade shows across key markets.

Stay updated on contact centre trends, telecom regulations, and market shifts to refine go-to-market strategy.

Maintain CRM accuracy and pipeline discipline across the sales team.

Ideal Candidate

Minimum 5+ years of proven experience in B2B sales leadership within telecom, VoIP, or contact centre software industries.

Strong understanding of predictive diallers, PBX systems, SIP trunking, hosted telephony, and CRM integrations.

Demonstrated success managing and scaling sales teams and delivering revenue targets.

Excellent communication, presentation, and negotiation skills with international client experience (especially UK / US markets).

Strategic and analytical mindset — with the ability to execute hands-on when required.

Experience in channel sales, partnerships, or SaaS sales preferred.

Based in Kolkata (or willing to relocate) with flexibility for occasional international travel.

What We Offer

Senior leadership role in a fast-growing global telecom software company.

Work directly with the CEO and Founders, with autonomy to shape and scale sales operations.

Competitive salary + performance-linked incentives + annual bonus.

International exposure and opportunity to lead multi-region growth initiatives.

Supportive environment focused on innovation, results, and long-term success.