Intertec Systems - Technical Support Engineer - ITIL Frameworks

Key Responsibilities :

• Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user provisioning and access provisioning.
• Assist in the setup and maintenance of user accounts, roles, and permissions within Oracle Fusion.
• Monitor and manage access requests, ensuring timely and accurate provisioning of application-level access.
• Troubleshoot and resolve issues related to user access and permissions.
• Collaborate with Level 2 support and other teams to escalate and resolve complex issues.
• Document and maintain support procedures, ensuring they are up-to-date and accessible.
• Provide training and guidance to end-users on best practices for accessing and using Oracle Fusion applications.
• Participate in regular team meetings and contribute to continuous improvement initiatives.

Technical Skills / Competencies :

MANDATORY :

Desired Skills and Experience :

(ref : hirist.tech)