This job offer is not available in your country.
Service Adviser
ConfidentialDelhi NCR30+ days ago
Job descriptionBachelor's in Automobile Engineering or equivalent. 5+ years in automotive service advising. Strong knowledge of vehicle repairs, customer service, and service software. Excellent communication, problem-solving, and multitasking skills. ASE Certification and dealership experience preferred. Full-time role in an office, service bays, and customer areas. Competitive salary + commissions. Health benefits, paid time off, and employee discounts.
Job description
Job Summary
The Automotive Service Advisor is the main contact for customers needing vehicle maintenance and repairs. Responsibilities include advising on services, estimating costs, coordinating with technicians, and ensuring customer satisfaction.
Key Responsibilities
- Customer Interaction : Greet, consult, and document service needs.
- Service Estimation : Provide cost estimates, explain required work, and get approvals.
- Coordination : Act as a bridge between customers and technicians, updating on progress.
- Customer Service : Address concerns, ensure satisfaction, and follow up post-service.
- Sales & Upselling : Recommend additional services and warranty options.
- Administrative Support : Schedule appointments, maintain records, and manage invoices.
Requirements & Qualifications
Work Environment & Benefits
Role : Customer Service
Industry Type : Internet (E-Commerce)
Department : Customer Success , Service & Operations
Employment Type : Full Time, Permanent
Role Category : Customer Success, Service & Operations - Other
Education
UG : Any Graduate
Skills Required
Customer Service, Advisor, Sales
Create a job alert for this search
Service • Delhi NCR