Senior Technical Support Expert

Job Overview

">

• C1-level proficiency in German (spoken and written).
• Good Business English skills (spoken and written).
• 2-3 years of experience in Remote technical support roles (L1 / L2 preferred).
• Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices.
• Strong understanding of Windows operating systems, MS Office suite, basic networking, and common business applications.
• Familiarity with ITSM or ticketing systems.
• Excellent interpersonal and customer service skills; ability to communicate technical information to non-technical users.
• Strong problem-solving skills and the ability to work independently and as part of a distributed team.
• Advantage : Experience supporting enterprise clients or working in a multilingual, multicultural environment.