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ThoughtSpot - Production Engineer

THOUGHTSPOT INDIA PRIVATE LIMITEDBangalore

2 days ago

Job description

Description :

The Production Engineer (PE) at ThoughtSpot is a hybrid role combining deep production engineering expertise with hands-on production operations (ProdOps) and AI-driven tool development.

This role is responsible for driving operational excellence in production environments, accelerating issue resolution, and proactively improving supportability through automation and AI-powered solutions.

Responsibilities :

Act as the primary engineering liaison for SREs and ProdOps, providing expert knowledge of product architecture, production workflows, and operational best practices.
Develop, implement, and maintain AI-powered tools and automation to streamline ProdOps processes, reduce manual intervention, and improve system reliability.
Analyze recurring production issues, identify patterns, and build AI / ML-based solutions or scripts to proactively detect, triage, and resolve incidents.
Own initial triage of customer-found defects, ensuring all necessary information is collected before escalating to the appropriate engineering team, and often resolving or providing workarounds directly.
Collaborate with SREs, developers, and other stakeholders to ensure robust, production-ready solutions and best practices are adopted across the organization.
Maintain and enhance knowledge bases, SOPs, and documentation for recurring issues, workflows, and AI / automation tools.
Participate in exit reviews for product epics to ensure feature and documentation quality, with a focus on operational readiness and coverage of automation.
Reduce Mean Time To Resolution (MTTR) for production issues by leveraging automation, AI, and streamlined workflows.

Requirements :

Strong background in production engineering, production operations, and large-scale distributed systems.

Proven experience developing and deploying automation and AI / ML tools for ProdOps use cases (e. g., anomaly detection, automated triage, self-healing scripts).

Excellent communication, documentation, and cross-functional collaboration skills.

Experience in support engineering, SRE, or a similar liaison role is preferred.

Familiarity with cloud architectures, analytics platforms, and modern AI / ML frameworks is a plus.

(ref : hirist.tech)

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Production Engineer • Bangalore