Assosicate Customer Support Engineer - Intern

Job Description

The Support Engineer works directly with Kaleris / Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi, manages customer accounts and works as part of a team providing technical solutions globally. As a Support Engineer you will :

• Support and troubleshoot software applications
• Manage customer cases / issues to resolution
• Verify, reproduce and isolate faults reported by the Customer(s)
• Answer customer questions; perform detailed investigation work to be carried out in order to provide an answer
• Serve as customer advocate throughout the customer lifecycle
• Must be willing to work in shift based on business need
• Analytical approach and interest in solving difficult problems and strong technical and troubleshooting skills
• Ability to learn and adopt new technologies and services
• Account management work on assigned accounts such as conducting conference calls, case reviews, assist with project go-lives and other account related opportunities
• Must be willing to travel based on business needs and have the ability to work extended hours under tight deadlines to successfully meet objectives

Requirements

Optional Qualifications

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills Required

VMware, Windows Server, Networking Technologies, Linux, Ms Sql Server, Tcp Ip, Unix, Java Programming