Head of Network Operations

Desired Skills :

Total Exp : 20 to 25 Years

Location : Delhi / NCR

Job Type : Permanent

Required Technical Skills / Qualifications

• Knowledge in foundation enterprise Routing (SDWAN , Wireless, BGP, EIGRP, OSPF and IPSec etc.)
• Knowledge in foundation enterprise Switching (STP, VTP, HSRP, VRRP, Trunk Protocol, Stack etc.)
• Knowledge & Troubleshooting on Cisco IOS,IOS-XR, IOX-XE platforms devices

Incident Management and Troubleshooting :

Responding to network incidents promptly and efficiently.

Diagnosing and resolving technical issues related to Cisco networking products.

Ensuring timely incident closure and customer satisfaction

End-User Support :

Providing technical support to end-users.

Ensuring end-users have a positive experience with network services.

Documentation and Reporting :

Maintaining accurate records of incidents, resolutions, and network changes.

Creating and updating documentation for network configurations and procedures.

Collaboration and Communication :

Collaborating with cross-functional teams.

Communicating effectively with colleagues and customers