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Sr Process Trainer / / Voice Process / / Healthcare Process

Sr Process Trainer / / Voice Process / / Healthcare Process

International BPOIndia
7 hours ago
Job description

MNC in Gurgaon

Hiring For Sr Process Trainer

Healthcare Process

INTERNATIONAL Healthcare Experience IS MANDATORY

Require Excellent communication skills.

CTC UPTO 8LPA Based on Experience

Responsibilities :

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
  • Utilize effective presentation and facilitation skills including creative training techniques and adult / accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
  • Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities.
  • Accountable for achieving individual training performance metrics.
  • Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards.
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and side-by-side observations.
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids.
  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
  • Recommend curriculum modifications to Training Manager / Supervisor on the basis of internal customer feedback and / or Training Needs Analysis.
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

Qualifications :

  • Graduate in Bpharma / Mpharma.

    • Required Skills :

  • Bachelor's Degree in a related field with two to four years of relevant experience preferred.
  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.).
  • Strong communication skills, both written and verbal.
  • Proficient in Microsoft Office.
  • Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.
  • Self-starter, sense of urgency, and works well under pressure.
  • Strong attention to detail.
  • Sense of professionalism and ability to develop good relationships.
  • Knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
  • Analyzes possible solutions using standard procedures and principles.
  • Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems.
  • Receives a moderate level of guidance and direction.

    • Interested candidates can mail their cv at or call at

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