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Amazon Connect Solution Architect
ANRI Solutions HR ServicesMumbai30+ days ago
Job descriptionExperienced IVR consultant with at least 4+ years of AWS connect / Genesys telephony solutions experience Experience on Omningage solution on AWS Connect (good to have) Passionate about providing the best customer experience to end customers Keeps self updated on trends around Front office enterprise architecture and landscapes Working knowledge of popular communications protocols and APIs such as WebRTC and SIP Experience developing solutions and ready for hands-on code / scripting where required (e.g., Python, Java, .NET, Node.js) Building and designing web services in the cloud, along with implementing the set-up of geographically redundant services Architecture patterns (especially integrations) Amazon services including Amazon Connect, Contact Flow Design, Lambda Call Center Routing Step Functions LEX, Polly, Transcribe, S3 Dynamo, Athena, Kinesis Cloud Watch Cloud Formation, Contact Lens AWS Q, Lex Chatbot Outbound Campaign, Pinpoint
Job Description :
- 10 to 18+ years of IT Experience in customer service technologies including contact center cloud-based products, solution design and implementation.
- Amazon Certified Solution Architect
- Amazon Connect certification (good to have)
- Implementation of AWS Connect with relevant additional services in at least 2 enterprise scale customers
- Proven technologist who has provided measurable impact to customers (end user CSAT, call handling time reduction etc.)
- Experience in designing large scale contact centers from grounds up
- Experience in designing optimal call and chat flows in AWS connect utilizing Voice and Chat bots from Lex or other similar AI
- Hands on design of Lex chatbot and integration with Salesforce, Service now and other third-party
applications using REST APIs / database
Required Skills :
ref : hirist.tech)
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Solution Architect • Mumbai